Return Policy
At Wishly, we aim to provide high-quality products and a smooth shopping experience. In rare cases where issues occur, this Return & Refund Policy explains how replacements and refunds are handled for damaged or defective products.
1. Eligibility for Replacements
i) Replacements are accepted only for products that are damaged or defective upon delivery.
ii) You must notify us within 48 hours of receiving your order.
iii) An unboxing video, recorded from the moment you open the sealed package, is mandatory for all damage/defect/missing item claims. Requests without an unboxing video cannot be processed.
2. How to Raise a Return or Replacement Request
You can start your request in two ways:
Option A (Preferred): Email
Please email us at:
📧 wishly.business@gmail.com
Include the following:
- Order number
- Issue description
- Unboxing video (mandatory)
- Clear product images (if applicable)
Option B: Contact Us Page
You may initiate a conversation through our Contact Us page by sharing your order number and issue details.
However, you must still email the unboxing video and images to:
📧 wishly.business@gmail.com
Your request will only be processed after we receive the video.
3. Verification & Confirmation
i) Our team will review your evidence and may ask for additional images or clarification.
ii) Once verified, we will confirm whether your product qualifies for a replacement or return.
4. Replacement Process
i) If approved, we will arrange a replacement as soon as possible.
ii) If the product is unavailable, a refund will be issued instead.
5. Mandatory Returns for Certain Products
For certain products- especially small, adhesive-based, or easily tampered items such as fridge magnets, hooks, mini organizers, etc. customers must return the product to be eligible for a replacement or refund.
This requirement exists because:
- Adhesive-based items can fail due to surface conditions or misuse.
- Damage cannot always be verified through images alone.
- Physical inspection is necessary to maintain product quality standards.
If a return is required:
i) We will provide the return address and all necessary instructions.
ii) The customer must ship the product back within a week of receiving return approval.
iii) The replacement or refund will be processed only after the returned product is received and inspected.
6. Returns of Damaged or Defective Products
For some products:
i) Returns are not usually required for damaged/defective products.
ii) If a return is necessary for verification, customers must return the product to the address provided by our support team.
7. Refund Policy
i) Refunds are provided only when a replacement is not possible due to stock unavailability.
ii) Refunds are issued to the original payment method within 5–6 working days after approval.
iii) The refund includes the product’s price and applicable taxes (shipping charges are non-refundable).
8. Non-Eligible Situations
i) Requests raised after 48 hours of delivery are not eligible.
ii) Claims without an unboxing video cannot be processed.
iii) Products damaged due to improper use, mishandling, wrong installation, exposure to heat/water, or non-recommended surfaces are not eligible.
iv) Returns or replacements are not accepted for reasons like dislike, size/fit issues, design preference, or change of mind.
9. Shipping Damage
i) If the package arrives visibly damaged, please refuse the delivery and inform us immediately.
ii) If damage is noticed later, email us within 48 hours along with the unboxing video and images.
10. Policy Updates
Wishly may update or modify this Return & Refund Policy at any time. The updated version becomes effective once posted on our website.
11. Contact Us
For any assistance, please reach out to us at:
📧 wishly.business@gmail.com